Customer Service

Customers' Feedback and Tips

 

"I just wanted to write to tell you how nice it was dealing with your company. I ordered online and it was here quickly. Then I opened up the package and found everything, and I mean everything, to do the job. Gloves, goggles, wire brush, etc. It was all there. I did the job and it worked as described. Thanks. It is so rare these days for companies to exceed expectations like that. Thanks. P.S. I recommend your product to anyone who tells me about a leaking basement." – Mark

 

"I am in materials management with a 5 billion dollar company. I am more than well aware of good and (mostly) bad customer service out there.. Clearly you care and did everything possible to make this happen. Above and beyond....thank you so much. It would have been almost 2 months before I could have gotten back to my floor install. Take the rest of the day off with pay:)" – JABIL CIRCUIT INC, Denny S., FL

 

"Your products work great, I have fixed leaks in several basements of houses I own. Your service to customers is great and ordering by phone is always pleasant and easy. Thank you for the great customer service!!!!!!!!!!!!!!!" – Steve V, IL

 

"Thank you for your prompt response it is refreshing. I saw some other products but definitely prefer dealing with a company that has great customer service and quick responses. Again thank you!" – Wayne M., FL

 

"Thanks Cheryl! Just as a note I thought the service I received when I placed my order was just awesome! Congrats" – Dr. Sandy B., Manitoba

 

"Thanks for all your much needed help during the process in answering all my questions!  Your advice and website was extremely helpful and beneficial with so much information!!! Thanks again!!!" – Cliff H., PA

 

"I just wanted to send you a note to let you know what a nice experience I had dealing with a company where service to the customer is still a priority. I had ordered the middle size pump and was concerned if it would work ok with my flow rate, called you and you suggested to go down a model. Sent it back on Friday. Next Wednesday I had my new pump and my refund credit to my account. Just great service and I wanted to say thank you. A wonderful experience dealing with you and all made in the USA, for a change." – Steve G., OH

 

"Several weeks ago I purchased one of your 4 pack CrackWeld kits to repair cracks in my concrete driveway. The kit was excellent. And when one of the mixing nozzles became clogged, you have mailed me a replacement right away free of charge. Thank you. Your products and your service are the best I have ever used." – Dan B., WI

 

"Received the crack injection kit today. I was very satisfied with this transaction. You guys have your act together and provide great customer service. I would recommend you to others and will do business with you again." – Richard W., KY