Commercial Terms
Sales Taxes
Orders shipped to Connecticut are subject to state sales tax.
Shipping
Most orders received in the morning are shipped the same day by courier, who delivers within 3 to 5 working days in the lower 48 states. Small orders for BioZap Air Purifier ship by Priority Mail. Radon test kits are shipped by mail or for an extra charge, by Priority Mail.
Winter shipping: During very severe freezing weather, some shipments may be delayed several days to reduce chances of the product freezing during transportation.
For faster shipping or shipping to other states, inquire first by email or telephone.
Damaged or Lost Shipments
In case you receive a damaged shipment, please advise the courier (UPS at 1-800 PICK UPS) that you refuse to accept it. As soon as the courier advises us that the shipment has been damaged, we will ship you a replacement at no extra charge.
If the shipment has been lost, please contact the courier. All UPS shipments are shipped insured. When the courier advises us that the shipment has been lost, we will ship a replacement at no extra charge.
Product Returns
Please telephone first for return authorization. Returnable products must be shipped back to the origin of shipment, unopened, and in salable condition within 60 days. Products containing liquids should be returned by a courier (not by USPS). Shipping, including insurance, is paid by the purchaser. (If the product is damaged during the return shipment, the purchaser should have an insurance claim against the carrier.) If the product is returnable (see below), we will promptly refund the net product price (excluding shipping) less a re-stocking fee which depends on the product:
| RadonSeal penetrating sealers | 15% |
LastiSeal sealers | non-returnable |
| Crack repair kits | 15% |
IonBond Armor | non-returnable |
| Lightning Strip paint stripper | 15% |
Subsurface membrane sealers | non-returnable |
| BioZap products | 15% |
Universal concrete cleaner | non-returnable |
| Backup sump pumps (within 30 days) | 0% |
Efflorescence cleaner | non-returnable |
| Backup sump pumps | 15% | Radon test kits | non-returnable |
| EasyEtch & pH Reducer | 15% |
Vapor test kits and scales | non-returnable |
RadonSeal Concrete Sealer Limited Lifetime Money-Back Guarantee
RadonSeal Standard/Plus seals clean and sound concrete permanently against water and radon gas, provided it is applied in accordance with Application Instructions. The sealer does not stop water or radon seeping through cracks, joints, or openings.
Performance Guarantees
We provide the following performance guarantees on do-it-yourself application by homeowners to concrete in their basement or foundation slab.
Waterproofing guarantee: RadonSeal will seal poured concrete, concrete blocks, and mortar against positive as well as negative side water pressure and wicking.
Radon reduction guarantee: RadonSeal must be applied to all basement walls and the floor, or to the entire foundation slab. RadonSeal will reduce and/or keep the indoor radon level below the Action Limit of 4 pCi/L. However, you must also seal or caulk all cracks, joints, or openings in the basement or slab. The guarantee does not apply to basements with stone foundations, protruding rocks, dirt floor, attached crawlspace, or radon carried in by water from a private well. Let RadonSeal cure for at least a month before re-testing. If your radon level exceeds 30 pCi/L, you must phone us first for consultation.
Warranty period: Lifetime of the concrete.
Exclusions and Limitations
The concrete must not be leached out or internally silted up due to extensive water seepage. If the concrete has repeatedly seeped water, you must phone us first for consultation.
Poured concrete: The concrete must be at least 28 days old and 3 inches thick. RadonSeal is not guaranteed to seal integrally colored or stamped concrete, and fiber reinforced concrete (use LastiSeal or IonBond Armor sealers instead).
Concrete blocks: RadonSeal cannot seal concrete with low cement content like lightweight CMUs or splitface blocks (use LastiSeal or IonBond Armor). Although RadonSeal Plus alone seals most cinder blocks, additional steps are required for the guarantee, i.e. thinset mortar and/or IonBond Armor.
Refund: If you are not satisfied with the results, you must phone us first for consultation and email requested photographs of the basement or slab. In case you subsequently decide to hire a professional contractor to install a de-watering/waterproofing system or a fan-based mitigation system, mail us a copy of the tests and paid contract for a full refund of the price paid for RadonSeal (excluding shipping) but not exceeding the cost of the contract.
This guarantee is valid for purchases made after March 18, 2010.
Damages Disclaimer
Our products are applied by others and we do not provide any warranties, expressed or implied, except for the performance guarantees specifically stated above. The supplier shall not be liable for any injury, loss, and direct, indirect or consequential damages arising out of the use of products supplied to the purchaser. The purchaser shall determine the suitability of the products for the intended use and assumes all risks and liabilities whatsoever arising in connection with the use of the product. In any case, our liability shall not exceed the original cost of the products paid by the purchaser, excluding shipping, taxes and tariffs.
For
Canadian Customers
We ship products to Canada except for the Lightning Strip Paint Remover, which cannot be shipped by air. Normal delivery by UPS is within 6 or 8 working days.
Please contact us first by phone or email regarding the shipping cost, which is typically two to three times more expensive, depending on your location.
Credit card orders have to placed by telephone except when buying radon test kits or when using PayPal. The shopping cart offers the optional extra for mailing radon test kits to Canada. The PayPal cart provides an item "Extra Payment" for the additional shipping cost to Canada.
Extra fees payable by customers: UPS collects customs clearance fees and GST. We try to ship by Parcel Mail to avoid these fees but liquids or chemicals have to be shipped by courier. Pumps are shipped by mail.
If you have friends on the US side of the border, you can save on shipping and fees.
Information Disclaimer
In order to provide helpful information, this website presents information and advice based on our own knowledge and opinions, as well as other sources we consider credible. It is not intended to substitute for professional medical, technical, or other expert advice. We expressly disclaim liability for such information or advice and the reader is encouraged to also consider other sources.
